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You have the right to return a product within 14 days of receiving your order without giving a reason. After you gave us a notice you have a maximum of 14 days to return the product to our warehouse. After we have received the product(s) you will receive a complete credit of the purchase including shipping costs. We don't refund the costs of shipping the products to our warehouse. A product has to be in its original state including packaging, tags and labels or else it is not possible to refund the item(s). After we have received your product it will take a maximum of 14 days for us to credit your purchase amount.

Return address:

Twinseasons B.V.
Stockholmstraat 1a
9723 BC Groningen
The Netherlands 

Exceptions of products that can't be returned.

  • Personalized products
  • Products that are ordered on request
  • Incomplete, damaged products.
  • Products with damaged or incomplete packaging
  • Products that have not been used as predefined
  • Products with expiring dates
  • Products that can't be sold as new

Disclaimer: The costs of returnning a product won't be reimbursed.

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